Phone Systems for Solicitors and Law Firms

Purpose-built telecoms for law firms across the UK. From SRA-compliant call recording and cloud VoIP to multi-office connectivity and 24/7 UK support, Carden Telecoms provides everything your firm needs to stay connected, compliant, and client-ready.

Rated 5 Star on Google

Cloud & on-premises options

Secure & reliable

Sussex, London & Crewe

UK-based expert support

Cloud & on-premises options

Secure & reliable

UK wide coverage

UK-based expert support

Why Carden Telecoms

Why Law Firms Choose Carden Telecoms for Their Phone Systems

Telecoms in a legal practice is about more than making calls. It is about compliance, client confidentiality, and continuity of service. Our phone systems for solicitors and law firms across the UK are built with those priorities at their core.

SRA-Compliant Call Recording

Automatic recording of all inbound and outbound calls, stored securely and retrievable on demand. A complete audit trail for your firm whenever you need it.

Multi-Site, Single System

Run multiple office locations across the UK under one unified phone system, with seamless internal transfers and a single management portal.

Resilience and Failover

Automatic call rerouting to mobiles or backup lines if your primary system fails. Your clients always get through, even during a network outage.

Dedicated Account Manager

One point of contact for billing, support, and changes. No being passed between departments. We know your setup and respond accordingly.

The Challenges

Common Telecoms Problems in Law Firms

Most firms we speak to are managing one or more of these issues. They rarely seem urgent until they become a compliance risk or a client is lost!

No call recording in place

Fee earners taking calls on personal mobiles with no record kept. A growing risk as SRA scrutiny of communications continues to increase.

Separate phone systems for each office

Different systems across offices making internal transfers complicated and presenting an inconsistent experience to clients.

Client calls being missed

No call queuing or out-of-hours routing means client calls go unanswered and potentially go to a competitor.

Legacy PSTN lines with no migration plan

ISDN or analogue lines that have already been switched off or urgently need migrating to a cloud-based VoIP phone system.

Our Solutions

How Carden Telecoms Solves These for Law Firms

We build a telecoms package around your firm’s size, office structure, and compliance requirements rather than offering an off-the-shelf plan.

Automatic call recording on every line

All calls recorded at network level, including mobile calls via the VoIP app, with encrypted storage and a searchable web archive.

One phone system across all offices

Our cloud VoIP solution via 3CX or Gamma Horizon unifies all your locations under one number range with seamless extensions and transfers.

Call queuing, IVR and out-of-hours routing

Every caller reaches the right person or a properly managed voicemail at any time of day, reducing missed calls and improving client experience.

Managed PSTN migration with zero downtime

We handle the full migration from legacy lines to cloud telephony, porting your existing numbers and training your team throughout.

Features and Capabilities

Everything Your Law Firm Needs in One Package

All services are managed by our UK-based team from installation through to ongoing support and changes.

Call Recording and Archiving

All inbound and outbound calls recorded automatically. Encrypted storage with on-demand retrieval via a secure web portal. Configurable retention periods to meet your compliance requirements.

Cloud VoIP via 3CX and Gamma Horizon

Enterprise-grade telecoms for law firms, accessible from desk phones, mobile apps, and browser softphones. Fully functional whether your team is in the office, at court, or working remotely.

IVR and Auto-Attendant

Professional call menus routing callers to the right department or fee earner instantly, reducing receptionist workload and improving first impressions with clients.

Call Analytics and Reporting

Track call volumes by department, average handling times, missed calls, and peak periods. Use data to ensure your phones are properly staffed.

Business Mobiles for Fee Earners

Mobile contracts integrated with your VoIP phone system so all calls appear from your firm’s number and are included in your call recording archive.

Disaster Recovery and Failover

Automatic rerouting of calls to backup lines or mobile numbers if your primary phone system or internet connection goes down, keeping your firm reachable at all times.

Telecoms for Law Firms

A Complete Package, Fully Managed

From system design and number porting to ongoing support and changes, we manage your entire telecoms infrastructure so your team can focus on fee-earning.

Full system design and installation
Number porting to keep all existing client-facing numbers
Device provisioning for desk phones, softphones, and mobile app
Staff training and onboarding
Call recording setup and archive configuration
24/7 UK-based technical support
Single monthly invoice for all telecoms
Dedicated account manager for your firm

Get a Free Law Firm Telecoms Review

We will assess your current setup, identify any compliance gaps, and recommend a phone system sized for your firm. No obligation and no hard sell.

Or call us: 0203 837 5480

Talk to Our Team About Your Firm's Telecoms

Whether you are migrating from legacy lines, adding SRA-compliant call recording, or consolidating multiple offices onto one system, we will give you a clear, jargon-free recommendation. One of our team will respond on the same working day.