Phone Systems for GP Surgeries, Dental Practices and Care Homes

Reliable, compliant phone systems for healthcare providers across the UK. Built around patient access, CQC requirements, multi-site management, and the kind of resilience that keeps your lines open when it matters most.

Rated 5 Star on Google

Cloud & on-premises options

Secure & reliable

Sussex, London & Crewe

UK-based expert support

Cloud & on-premises options

Secure & reliable

UK wide coverage

UK-based expert support

Why Carden Telecoms

Why Healthcare Providers Choose Carden Telecoms

A phone system in a GP surgery, dental practice, or care home is a patient access point as much as it is an operational tool. We build systems that reflect that responsibility.

Managed Patient Call Queuing

Professionally configured call queues with position announcements and estimated wait times. Reduces patient frustration, lowers abandoned call rates, and takes pressure off front-desk staff.

CQC-Aware System Design

Call recording, audit trails, and clear escalation routing, designed with CQC inspection requirements and clinical governance frameworks in mind.

Multi-Site and PCN Ready

Whether you operate two branch surgeries or a Primary Care Network across multiple sites, we unify all locations under one phone system with seamless internal routing.

Emergency Failover for Patient Safety

If your broadband connection fails, calls automatically reroute to mobile or a backup line. Patients can always reach you, even during a network outage.

The Challenges

Telecoms Problems That Healthcare Providers Face

From GP surgeries to care homes, these are the recurring issues we are called in to fix, often after they have already featured in a patient complaint or a CQC review.

Phone lines overwhelmed at 8am

Same-day appointment demand creates a surge of inbound calls that legacy phone systems cannot handle, leaving patients frustrated and reception staff under pressure.

No call recording for complaint resolution

When a patient dispute arises about what was said in a call, there is no recording to refer to, leaving the practice exposed to accusations it cannot disprove.

Branch sites on separate phone systems

Different systems at different locations with no ability to route calls between sites, no shared management portal, and a different number for patients at each branch.

PSTN lines not yet migrated

Practices still operating on analogue or ISDN lines that have been switched off or urgently need migrating to a modern, cloud-based healthcare phone system.

Our Solutions

How We Build Custom Solutions For Healthcare Providers

We design each phone system around your patient volumes, site structure, and regulatory requirements rather than offering a generic business template.

Intelligent call queuing with patient messaging

Patients hear their position in the queue and an estimated wait time, reducing abandoned calls and front-desk interruptions during your busiest periods.

Full call recording across all lines

Every inbound and outbound call recorded and stored securely, searchable by date, time, and number for rapid retrieval during complaint or audit processes.

All sites unified under one phone system

One cloud phone system for all locations, with shared extension ranges, direct dialling between sites, and a single web portal for central management.

Managed PSTN migration with no patient disruption

We plan and execute the full move to cloud telephony, retaining your existing numbers and ensuring continuity of service for patients throughout the transition.

Features and Capabilities

Everything Your Practice or Care Home Needs

Designed specifically for the demands of healthcare and managed by our UK-based team from installation through to ongoing support.

Call Queuing and Position Announcements

Full queue management with configurable announcements, hold music, and live position updates. Keeps patients informed and significantly reduces abandoned calls.

Automatic Call Recording

All calls captured at network level with encrypted storage and configurable retention periods. Retrieve any call instantly via the web portal for complaint resolution or governance review.

Multi-Site Routing for Healthcare Networks

One phone system for all your sites. Calls route between locations instantly via extension, with no need for patients to know which branch they are calling.

Call Volume and Performance Reports

Track inbound call volumes, wait times, abandoned call rates, and peak periods. Use the data to inform staffing and appointment availability decisions.

4G Failover and Disaster Recovery

Automatic switch to mobile broadband or backup lines if your primary connection fails, keeping your phones live during any outage or network disruption.

Staff Mobile Integration

Community nurses, care home managers, and visiting clinicians can make and receive calls from the practice number on their mobile, keeping all communications in one place.

Telecoms for Healthcare

Fully Managed, From First Call to Ongoing Support

We handle every aspect of your healthcare telecoms infrastructure so your team can focus on patient care rather than phone systems.

Full system design for your site structure and patient volumes
Managed PSTN and ISDN migration with no downtime
Number porting to retain all existing patient-facing numbers
Call queue and IVR configuration
Call recording setup and archive configuration
Staff training for reception teams and clinical staff
24/7 UK-based technical support
Single monthly invoice covering all telecoms

Get a Free Healthcare Telecoms Review

We will assess your current setup, identify any compliance gaps, and recommend a phone system designed around your patient volumes and site structure. No obligation.

Or call us: 0203 837 5480

Talk to Our Team About Your Practice's Telecoms

Whether you are a GP surgery needing better call queuing, a dental group consolidating multiple sites, or a care home migrating from legacy lines, we will give you a clear, practical recommendation. One of our team will respond on the same working day.