Phone Systems for Schools, Colleges and Academy Trusts

Modern, compliant telecoms for schools and educational organisations across the UK. Managed PSTN migration handled end to end, safeguarding call recording built in as standard, and multi-site connectivity for academy trusts of any size.

Rated 5 Star on Google

Cloud & on-premises options

Secure & reliable

Sussex, London & Crewe

UK-based expert support

Cloud & on-premises options

Secure & reliable

UK wide coverage

UK-based expert support

Why Carden Telecoms

Why Schools and Colleges Choose Carden Telecoms

Educational settings have specific safeguarding, compliance, and budget pressures that generic telecoms providers do not understand. We do.

PSTN Migration Specialists

Many schools are still operating on legacy ISDN or analogue lines. We manage the complete migration to cloud VoIP, retaining all existing numbers and ensuring no disruption to staff or parents during term time.

Safeguarding Call Records

All calls recorded and archived automatically, providing designated safeguarding leads and Ofsted inspectors with a complete, retrievable log of communications at short notice.

Academy Trust Ready

Whether your trust has two schools or twenty, we build a unified phone system across all sites with central management, per-school configuration, and a single support contact.

Transparent Budget-Cycle Pricing

Clear, itemised proposals aligned with your annual budget cycle. Fixed monthly costs for the contract term with no hidden charges and no mid-year surprises.

The Challenges

Telecoms Problems That Schools and Colleges Face

From primary schools to further education colleges, these are the issues that reach us most frequently, often at a point of genuine urgency.

Legacy ISDN lines with no migration plan

Many schools are still operating on PSTN infrastructure that has been switched off or is non-operational, with no clear path to a modern phone system.

No safeguarding call log

Calls handled on unrecorded lines create gaps in safeguarding documentation that designated safeguarding leads and Ofsted reviews are increasingly likely to identify.

Academy trust schools on separate systems

Each school managing its own phone system independently, with no shared visibility, no central call routing, and multiple vendor relationships to maintain.

Unpredictable bills from legacy providers

Unclear contracts and variable call charges that make budgeting across the academic year difficult and leave little room for planning.

Our Solutions

How Carden Telecoms Builds the Right System for Your Setting

We design your telecoms around your school’s structure, safeguarding obligations, and budget rather than installing a generic solution.

Full PSTN migration with continuity guaranteed

We plan, test, and execute the migration to cloud telephony, keeping your existing numbers, training your staff, and ensuring zero disruption throughout term time.

Automatic call recording across all lines

Every inbound and outbound call captured at network level, archived securely and searchable by date, time, and number for DSL reviews or Ofsted retrieval.

Trust-wide unified phone system

All schools in your trust on one cloud phone system, with per-school configuration, central management, and a single UK-based support contact for all sites.

Fixed annual pricing aligned to your budget cycle

Fully itemised proposals provided during your procurement window. Fixed monthly costs for the contract term with no hidden call charges or mid-year adjustments.

Features and Capabilities

What Your School or Trust Gets

All services managed by our UK-based team from initial migration through to day-to-day support and any configuration changes.

Managed Cloud Migration

Full end-to-end migration from PSTN and ISDN to cloud VoIP. We handle the site survey, system design, number porting, device configuration, and staff training with minimal disruption during term time.

Call Recording and Safeguarding Archive

All calls recorded automatically at network level. Encrypted archive with search by date, time, extension, or external number. Immediate retrieval for DSL reviews or Ofsted inspections.

Multi-Site System for Academy Trusts

One cloud phone system across all schools in your trust, with shared extensions, direct dialling between sites, and a single web portal for central management.

Auto-Attendant and IVR

Route callers to the right department, whether reception, the absence line, or the SEN office, with configuration options for term-time hours and holiday messaging.

Disaster Recovery and Failover

Automatic rerouting to mobile or backup lines if your broadband connection fails, keeping parent communication and emergency lines open at all times.

Call Analytics and Reporting

Track inbound call volumes, peak call times, and missed calls by term period. Data that helps you staff your office lines appropriately around the school calendar.

Telecoms for Accountants

A Fully Managed Service, Nothing Left to Your IT Team

We handle everything from the initial site survey and PSTN migration through to day-to-day support, so your team can focus on education rather than telecoms.

Site survey and system design
Full PSTN and ISDN migration with no downtime
Number porting to retain all existing parent-facing numbers
Device provisioning and softphone setup
Call recording and archive configuration
IVR and call routing setup
Staff training for office teams and IT leads
24/7 UK-based technical support
Fixed monthly pricing with no hidden call charges

Get a Free Education Telecoms Review

We will assess your current setup, confirm your PSTN migration status, and recommend a phone system that fits your school, trust, and budget cycle. No obligation.

Or call us: 0203 837 5480

Talk to Our Team About Your School's Telecoms

Whether you are migrating from legacy lines, adding safeguarding call recording, or connecting an academy trust across multiple sites, we will give you a clear, jargon-free recommendation. One of our team will respond on the same working day.