If you’ve been researching business telecoms solutions, you’ve probably been hearing a lot of unfamiliar terms. Things like FTTC connections, leased lines, PBXs, and many other bits of jargon. We’ve put together an index of telecoms jargon, explained in plain English, to help you make sense of all the options available.
DISCLAIMER:
This article is not financial advice. Before making any decisions relating to your finances, you should consult with a tax specialist who is familiar with the UK’s super deduction tax breaks.
If you have been looking to upgrade your business telecoms, there has never been a better time to get started. Until 2023, most UK businesses can claim back 130% of capital allowances on new technology purchases.
Businesses grow and change quickly and may find themselves operating under very different circumstances to the ones in which they were founded. However, one aspect that can be slow to change is an organisation’s contact details. Just as you wouldn’t want to buy IT support from a company still using @hotmail.com email addresses, you would be wary of a company still using a single mobile number as their main point of contact.
No one enjoys missing a call, squandering a sales opportunity, or letting down a customer. Calls are crucial and missing them can result in customer dissatisfaction and lost sales. Let’s take a look at some of the ways our enterprise telecoms solutions ensure you never miss that all-important call.
When your company expands, it can be tough for your phone system to keep up with the increase in use. This is most noticeable when your business’s expansion is rapid. Increased call volumes can strain the network, resulting in lost calls, or calls being routed to the incorrect department. This can lead to lost revenue and a reduction in the quality of your customer service.
If this is sounding eerily familiar, it’s probably time to upgrade your office phone system. Here’s what you should look for in your new business telecoms platform.