Businesses grow and change quickly and may find themselves operating under very different circumstances to the ones in which they were founded. However, one aspect that can be slow to change is an organisation’s contact details. Just as you wouldn’t want to buy IT support from a company still using @hotmail.com email addresses, you would be wary of a company still using a single mobile number as their main point of contact.
No one enjoys missing a call, squandering a sales opportunity, or letting down a customer. Calls are crucial and missing them can result in customer dissatisfaction and lost sales. Let’s take a look at some of the ways our enterprise telecoms solutions ensure you never miss that all-important call.
When your company expands, it can be tough for your phone system to keep up with the increase in use. This is most noticeable when your business’s expansion is rapid. Increased call volumes can strain the network, resulting in lost calls, or calls being routed to the incorrect department. This can lead to lost revenue and a reduction in the quality of your customer service.
If this is sounding eerily familiar, it’s probably time to upgrade your office phone system. Here’s what you should look for in your new business telecoms platform.
You’re probably familiar with “the cloud” as something from the realm of computing. But did you know the cloud has a part to play in your business’s phone system too? Let’s take a look at how cloud telecoms could benefit your team and your customers.
Your customers need to be able to connect with your team even when they’re not in the office.
If you’ve been researching business telecoms solutions, you might have heard mention of the term mobile twinning. Mobile twinning is a feature of many business phone systems. Mobile twinning allows a mobile phone to be linked with a desk phone extension. This enables you to take your business calls with you without having to carry two devices.