several business desk phones
Posted on Author Dave King Categories On-Premise Telephony, Telecoms

Is It Time To Upgrade Your Office Phone System?

When your company expands, it can be tough for your phone system to keep up with the increase in use. This is most noticeable when your business’s expansion is rapid.  Increased call volumes can strain the network, resulting in lost calls, or calls being routed to the incorrect department. This can lead to lost revenue and a reduction in the quality of your customer service.  

If this is sounding eerily familiar, it’s probably time to upgrade your office phone system. Here’s what you should look for in your new business telecoms platform.

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Posted on Author Dave King Categories Business Mobiles, Telecoms

What Is Mobile Twinning And What Are The Benefits?

Your customers need to be able to connect with your team even when they’re not in the office.  

If you’ve been researching business telecoms solutions, you might have heard mention of the term mobile twinning. Mobile twinning is a feature of many business phone systems. Mobile twinning allows a mobile phone to be linked with a desk phone extension. This enables you to take your business calls with you without having to carry two devices.

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woman with black hair at office using corded phone
Posted on Author Dave King Categories Telecoms

The Benefits Of Managed Telephone Services For Businesses

Using managed telecoms, also known as managed telephony or managed voice services, comes with several benefits for your businesses. Managed telecoms services enable your business to delegate phone system maintenance to third parties. This allows your team to focus on more critical tasks.

In a normal workload, phone systems are often ignored — after all, running a business is enough to keep most teams occupied! Sales, on the other hand, are made over the phone. You risk downtime and dropped or missed calls if you don’t have a good voice network in place.  

Let’s take a look at some of the ways managed telecoms could benefit your organisation.

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