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Cloud Telecoms: Common Questions And Misunderstandings

Cloud telecoms solutions can help modernise your business telecoms. Cloud-hosted VoIP (Voice Over Internet Protocol) can replace your on-premises technology and bring flexibility to how your workforce communicates.

Despite these advantages, many business owners are still unsure about deciding to upgrade. Let’s look at some of the most frequent questions we get about cloud telecoms and VoIP.

Doesn’t Switching To VoIP Cost A Lot Of Money?

No, most businesses find that their monthly call costs are the same or even lower after transitioning to cloud telecoms. There is no set-up fee or hardware to purchase. Calls between users on the same VoIP plan are always free, so businesses which make a lot of calls between team members will save even more.

Does Switching To Cloud Telecoms Cause Disruption?

Most cloud VoIP platforms are compatible with your existing telecoms hardware so there is no need to install new devices and you can switch over to VoIP with no disruption or downtime.

If The Internet Fails, Will My Phones Stop Working?

This is true, if you’re using a cloud-based service and the internet goes down, you won’t be able to receive calls on your office devices. However, most VoIP platforms can also be installed as applications on a mobile phone, allowing you to continue making and receiving calls on the same number via the app while you wait for your internet connection to be restored.

Our Existing, Non-Cloud Phone System Is Already Managed, I Don’t Want To Change Until It Stops Working

Yes, you have maintenance, but are you aware that if an analogue phone system ceases to work, the systems are sometimes so old that the parts are obsolete and cannot be repaired? In this situation, all that would happen is that your existing provider will offer you to upgrade to a cloud solution of their choosing. Instead of waiting for this to happen and then having to make a last-minute decision under pressure, why not look for a cloud replacement now and try and get a better deal than what your existing provider would offer you?

Can I Keep My Existing Business Phone Numbers?

Yes, our team can help you port your existing numbers over to your new VoIP platform.

What Does My Business Need To Start Using Cloud Telecoms?

VoIP requires a high-speed internet connection with sufficient bandwidth and minimal latency to provide the best possible experience for your team and your customers. Our cloud telecoms specialists will examine your existing internet and network and offer recommendations to ensure optimal performance. If an improved internet connection is needed, we also supply fibreoptic business broadband and leased lines.

I Need My Phone System To Be Simple. I Can’t Waste Time Learning Complicated Software

It’s more likely than not that your new VoIP platform will be compatible with your existing desk phones, so you will be able to carry on using your phone as normal. If you are using the VoIP platform as an application on your computer or your mobile phone, it is almost identical to using Skype, WhatsApp, or any other chat app you are probably already using in your personal life.

Do I Need An SIP Trunk?

While your cloud telecoms will still function without an SIP trunk, you will only be able to call other VoIP users. To call landlines and receive calls from customers, your cloud telecoms system will have to be connected to the existing phone network using an SIP trunk. Luckily, we can also supply these and configure them as part of your cloud telecoms package.

Need Help Setting Up Cloud Telecoms In Your Business?

Hopefully, this answers some of the questions you had about cloud telecoms and VoIP. If you’re ready to upgrade and modernise your business communications, or if you have any other questions, our team is here to help. Speak to our cloud telecoms experts today.

Author: Dave King

Dave King is the Co-Founder and Director of Carden Telecoms and the wider Carden IT Group. Dave is experienced in business telecoms with a focus on cloud telephony and connectivity services.